Address or Mobile Number Change Request

Refund Terms & Conditions – ReiseMoto

Please read the following terms and conditions carefully before submitting a refund request on ReiseMoto.com. By placing an order, you agree to the terms outlined below.

1. Refund Eligibility
   Refunds are strictly limited to the following scenarios:
   - The ordered product is out of stock / unavailable after order confirmation
   - The product delivered is damaged
   - The product delivered is incorrect (wrong item)
   - If an order is not accepted at the time of delivery and is returned to us (RTO) without any prior cancellation request, the remaining amount will be issued as an online store credit. Applicable shipping charges will be deducted from the order value. No refund to the original payment method will be applicable in such cases.
   - Refund requests raised for any other reason will not be eligible for processing.
   
   
2. Timeframe for Raising Requests
   Customers must raise a refund request within 48 hours of product delivery
   Requests submitted after 48 hours from the delivery date will not be considered under any circumstances
   
   
3. Mandatory Proof Requirements
   To process a refund request, customers must provide:
   - A valid order number
   - Proof of purchase (invoice)
   - Clear images of the product with all the tags in intact condition, especially in case of damage or incorrect product
   Failure to provide sufficient proof may lead to rejection of the request.
   
   
4. Product Condition Requirements
   For refunds involving damaged or incorrect products:
   The product must be unused and in original condition
   All tags, labels, packaging, manuals, and accessories must be intact
   The product must be returned in its original packaging
   
   
5. Quality Inspection & Approval
   All returned products will undergo a quality check at our warehouse
   ReiseMoto reserves the right to approve or reject a refund request based on inspection findings
   Outcomes:
   - If approved → Refund will be processed
   - If rejected → Product will be shipped back to the customer
   
   
6. Non-Eligible Scenarios
   Refunds will not be applicable in the following cases:
   - Change of mind after purchase
   - Incorrect size selection by the customer
   - Minor variations that do not affect product performance (e.g., color shade differences)
   - Products that have been used, worn, or altered
   
   
7. Orders from Other Channels
   - Retail Stores: Refunds are not applicable. 
   - Authorized Dealers: Dealer-specific policies apply.
   - Online Marketplaces (Amazon, Flipkart, etc.): Platform-specific policies apply
   
   
8. Refund Process
   - Refunds will be initiated only after the request is reviewed and approved
   - Customers will receive a confirmation email once the refund is processed
   
   
9. Refund Timeline
   - Refunds are typically processed within 5–7 working days after approval.
   - The time taken for the amount to reflect may vary depending on the customer’s bank.
   If the payment was made using a credit card, it may take up to 21 days to appear in your account.
   
   
10. Rights Reserved
    ReiseMoto reserves the right to:
    - Reject refund requests that do not meet the above criteria
    - Modify or update these terms at any time without prior notice
    

Address or Mobile Number Change Request T&C

Please read the following conditions before submitting a request:

1. Dispatch Status
   Address or mobile number changes can only be processed before the order is dispatched from our warehouse.
   
   
2. Logistics Limitations
   Once the shipment has been picked up by the logistics partner, ReiseMoto may not be able to modify the delivery details.
   
   
3. Accuracy of Information
   Customers are responsible for providing accurate information while placing the order. ReiseMoto will not be responsible for delivery issues caused by incorrect address details provided during checkout.
   
   
4. Processing Time
   Change requests are processed during business hours only (provide customer support business hours details in link). Submitting a request does not guarantee that the modification will be completed before dispatch.
   
   
5. Delivery Delays
   Updating shipping details may delay the dispatch or delivery timeline.
   
   
6. Verification
   ReiseMoto may contact the customer to verify the request before updating any delivery information.
   
   
7. Abuse of Policy
   Frequent or suspicious change requests may be declined at the discretion of ReiseMoto.
   
   
8. Final Decision
   All requests will be reviewed by the ReiseMoto support team, and the final decision rests with ReiseMoto.
   

Damaged Product / Incorrect Product T&C

1. Eligibility for Claims
   Claims for damaged or incorrect products must be raised within 48 hours of delivery. Requests submitted after this period may not be eligible for verification or replacement.
   
   
2. Proof Requirement
   Customers must provide clear images or videos of the product received.
   The proof must:
   1. Clearly show the damage / discrepancy
   2. Include all original tags and packaging
   3. Show the product in an unused condition
   
   
3. Verification Process
   All claims are subject to internal verification by our support team.
   We reserve the right to:
   1. Cross-check submitted images with warehouse packing records
   2. Reject claims if the evidence is unclear, edited, or insufficient
   
   
4. Reverse Pickup Policy
   Once a claim is approved, a reverse pickup will be arranged.
   The product must be handed over in:
   1. Original condition
   2. With tags, packaging, and accessories intact
   Failure to meet these conditions may result in claim rejection after pickup
   
   
5. Mismatch / Fraudulent Returns
   The returned product will be inspected upon arrival at our facility.
   If any of the following are observed:
   1. A different product is returned
   2. The product is used, damaged (post-delivery), or tampered
   3. Missing tags, packaging, or components
   

   Then:
   The claim will be rejected and no replacement or refund will be processed.

   Repeated violations may lead to account restrictions or blacklisting

6. Replacement Policy
   Replacement will be processed only after successful reverse pickup and quality check.
   If the product is unavailable, we may offer:
   An alternative product, or a refund, at our discretion
   
   
7. Incorrect Product Claims
   Claims for incorrect products must include:
   1. Clear images of the received product
   2. Visible SKU / labels / packaging
   3. False claims will be treated under fraudulent activity
   
   
8. Non-Eligible Cases
   Claims will not be accepted in the following cases:
   Minor variations due to lighting or photography
   Damage caused due to misuse or improper handling by the customer
   Requests raised without valid proof
   
   
9. Form Submission Guidelines
   By submitting the form, the customer agrees that:
   All information provided is true and accurate, uploaded images are unaltered and genuine
   The company reserves the final right to approve or reject any claim based on verification and inspection. 

Tracking Information Not Showing / Incorrect Tracking Details T&C

By submitting this form, you agree to the following terms and conditions:

1. Accuracy of Information
   You agree to provide accurate and complete details, including your full name, registered email address, mobile number, and order number. Incorrect or incomplete information may delay the resolution process.
   
   
2. Eligibility
   This support request is applicable only for orders placed through official Reise sales channel (www.reisemoto.com). Requests for orders placed through unauthorized sellers or third-party platforms will not be eligible for support under this process.
   
   
3. Tracking Information Delays
   You acknowledge that tracking details may take up to 24 hours to reflect after the order has been dispatched. Temporary delays or discrepancies may occur due to logistics system updates or technical issues.
   
   
4. Verification Process
   By submitting this form, you authorize our support team to access and review your order and shipment details. We may coordinate with our logistics partners to verify and resolve the issue.
   
   
5. Resolution Timeline
   Our team aims to respond within 24–48 business hours from the time of submission. Resolution timelines may vary depending on logistics partner response times and operational constraints.
   
   
6. Communication
   All updates related to your request will be shared via the email address provided. It is your responsibility to ensure that your contact details are correct and accessible.
   
   
7. Limitation of Liability
   ReiseMoto shall not be held liable for delays caused by logistics partners, technical system errors, or unforeseen logistical issues. However, we will make reasonable efforts to resolve your concern at the earliest.
   
   
8. Misuse of Service
   Any misuse of this support form, including submission of false, duplicate, or fraudulent requests, may result in delayed response or denial of support.
   
   
9. Changes to Terms
   ReiseMoto reserves the right to update or modify these terms at any time without prior notice. Continued use of this service constitutes acceptance of the updated terms.
   

Payment Deducted But Order Not Confirmed (T&C)

The following terms apply to transactions where payment has been deducted but the order was not placed.

1. Payment Verification
   ReiseMoto will verify all payment claims using transaction details provided by the customer and records from our payment gateway / bank account.
   
   
2. Manual Order Creation
   If payment is successfully received but the order was not created due to a technical issue, ReiseMoto reserves the right to manually create the order using the original transaction details.
   
   
3. Reversal of the payment
   If the payment is not received in our system/bank account, the payment reversal process will be handled by the customer’s respective bank according to their policies.
   
   
4. Processing Time
   Payment verification may take 2–3 business days, depending on gateway confirmation.
   
   

5. Customer Responsibility

   Customers must provide valid transaction proof such as:

   1. Bank debit confirmation
   2. Payment gateway receipt
   3. Transaction ID or reference number (UTR)

   Incomplete or inaccurate information may delay resolution.

6. Duplicate Payments
   If multiple payments were made for the same order due to a technical issue, and the same are credited to our account, then ReiseMoto will assist in initiating a refund for the duplicate transaction after verification.
   
   
7. Right to Decline Claims
   ReiseMoto reserves the right to decline claims where payment proof is invalid, incomplete, or where the transaction cannot be verified with our payment partners.
   

Product Size or Colour Exchange Request T&C

By submitting a Product Size / Colour Exchange Request on reisemoto.com, you agree to the following terms and conditions:

1. Eligibility for Exchange
   Exchanges are only applicable for size or colour variations of the same product.
   Requests must be submitted within 48 hours from the time of delivery.
   Products must be:
   1. Unused and unwashed
   2. Free from stains, scratches, or any signs of usage
   3. Returned with all original tags, packaging, manuals, and accessories intact
   ReiseMoto reserves the right to reject any request that does not meet the above conditions.
   
   
2. Product Inspection & Approval
   All exchange requests are subject to verification and approval by the ReiseMoto support team. Customers must upload clear images covering all angles of the product and invoice for initial assessment. A quality check (QC) will be conducted once the product is received at our facility. Exchanges will only be processed after the product passes QC.
   
   
3.  Exchange Process
   Once approved, customers will receive instructions for product pickup. Exchange will be initiated only after the original product is received and verified by QC team. The replacement product will be shipped based on availability of size/colour.
   
   
4. Shipping & Logistics
   Reverse pickup availability depends on the serviceable pin code. Shipping timelines may vary depending on location and logistics partners. For any subsequent exchange requests (second exchange onwards), the customer will be required to bear both reverse pickup charges and shipping charges for the new product.
   
   
5. Price Difference
   If the exchanged product has a higher value, the customer must pay the difference before dispatch. If the exchanged product has a lower value, the balance amount will be issued as a credit code which will be redeemable on www.reisemoto.com
   
   
6. Non-Eligible Cases
   Exchange requests will not be accepted in the following cases:
   1. Tyres are not eligible for exchange
   2. Requests raised after the 48 hour window
   3. Products showing signs of usage, damage, or tampering
   5. Missing tags, packaging, or accessories
   6. Products purchased from third-party sellers (Amazon, Ajio, retail stores, etc.)
   
   
7. Cancellation of Exchange Request
   ReiseMoto reserves the right to cancel an exchange request if:
   1. Incorrect or incomplete information is provided
   2. Uploaded images are unclear or insufficient
   3. The product fails quality inspection
   
   
8. Liability Disclaimer
   ReiseMoto is not responsible for:
   1. Delays caused by logistics partners.
   2. Damage during return shipping if not packed properly by the customer.
   Customers are advised to ensure secure packaging when returning products.
   
   
9. Policy Updates
   ReiseMoto reserves the right to modify or update these terms at any time without prior notice.
   The latest version of the policy will always be available on the website. 

Order Cancellation Request T&C

Please review the following terms before submitting a cancellation request.

1. Cancellation Window
   Cancellation requests must be submitted within 48 hours of order placement to be eligible for full cancellation without shipping deductions.
   
   
2. Dispatched Orders
   Orders that have already been dispatched cannot be stopped mid-transit. Customers must refuse delivery if they wish to cancel the order.
   
   
3. Return-to-Origin Requirement
   A cancellation request for dispatched orders will only be considered complete once the shipment is returned to origin (RTO) and received at the ReiseMoto warehouse.
   
   
4. Refund Processing
   Refunds will be initiated only after the returned shipment is received and verified.
   
   
5. Payment Gateway Timelines
   Refund processing time may vary depending on the customer’s bank account or payment provider.
   
   
6. Incorrect Details
   ReiseMoto is not responsible for delays in processing cancellation requests due to incorrect order details submitted in the form.
   

Terms & Conditions – Delivery Delayed / Where’s My Order

1. Eligibility for Request Submission
   This request form is applicable only for orders placed on ReiseMoto.com.
   Customers may raise a request if:
   - The order has not been delivered within the estimated delivery timeline, or
   - The tracking status has not been updated for an extended period.
   Requests submitted before the expected delivery date may not be processed.
   
   
2. Information Accuracy
   Customers must provide accurate and complete details, including:
   - Order Number
   - Registered Email ID
   - Mobile Number
   ReiseMoto will not be responsible for delays in resolution due to incorrect or incomplete information.
   
   
3. Verification Process
   All requests are subject to order validation and verification by the ReiseMoto support team. ReiseMoto reserves the right to request additional details or documents if required.
   
   
4. Investigation with Logistics Partner
   1. Upon successful submission:
   - The support team will coordinate with the logistics partner to investigate the delay.
   2. Resolution timelines may vary depending on:
   - Courier partner response time
   - Shipment location and status
   
   
5. Resolution Scenarios
   Based on the investigation, ReiseMoto may take one of the following actions:
   - Expedite Delivery: Prioritize and fast-track the shipment
   - Re-dispatch Order: If the shipment is returned or lost in transit
   - Provide Status Update: Share the latest tracking and expected delivery timeline
   - Alternate Resolution: As deemed appropriate based on shipment status
   
   
6. Non-Delivery Due to Customer Constraints
   ReiseMoto will not be held responsible for delays or non-delivery in cases such as:
   Incorrect shipping address provided by the customer
   Customer unavailable at the time of delivery
   Refusal to accept the order
   Failure to respond to courier partner communication
   Additional shipping charges may apply for re-dispatch in such cases.
   
   
7. External Factors
   Delivery timelines may be impacted by factors beyond ReiseMoto’s control, including but not limited to:
   - Weather conditions
   - Government restrictions
   - Operational delays at courier hubs
   - Natural disasters or unforeseen disruptions
   ReiseMoto shall not be liable for delays arising from such circumstances.
   
   
8. Communication & Updates
   1. Updates regarding the request will be shared via:
   - Registered Email ID
   - Mobile Number
   2. Customers are advised to check spam/junk folders for email communication.
   
   
9. Resolution Timeline
   - While ReiseMoto strives to resolve all requests promptly, resolution timelines are not guaranteed and depend on the logistics partner.
   
   
10. Rights Reserved
    1. ReiseMoto reserves the right to:
    - Accept or reject requests that do not meet eligibility criteria
    - Modify these terms at any time without prior notice