Refund policy
Product Order Return and Refund Policy
At Reise Moto, we are dedicated to offering premium Product/s and excellent service to our customers. Please read the following information about our refund policy before placing an order for Product/s on our website
Return of Product/s:
- You can return Product/s within 48 hours of receiving them if they are damaged or defective. It is to be noted that only damaged or defective Product/s are eligible for returns.
- You must contact Reise Moto's customer service team to initiate a Complaint for return of Product/s and refund.
Contact our customer care toll free number at 91 8655818999 or write to us at info@reisemoto.com
- You will be provided with a complaint number and instructions on how to return the Product/s.
- Product/s must be returned in their original and unused condition, with all original packaging and documentation.
- Product/s will be picked up within 15 days from the address they were dispatched.
Product/Refund Eligibility:
- 100% refunds are only applicable for:
- Orders that are cancelled before shipment.(Actual Payment gateway charges will be borne by the customer)
- Products that are damaged and are returned in their original, unused condition. Tags should be intact and not tampered with.
Refunds will not be issued for:
- Products that have been used, installed, or damaged after delivery.
Upon receipt of returned Product/s and subject to verification of condition of Product/s and report, Company will process a refund as per Policy within 7-10 days to the original payment method used for purchase.
Exchange:
- If you wish to exchange your Product/s for a different size, brand, or model, please contact our customer service team at 91 8655818999 or write to us at info@reisemoto.com
- Exchange requests are subject to availability and may be subject to additional charges or fees.
- The return process outlined above must be followed for any exchanged Product/s.
Exceptions:
- Custom or special order Product/s, including Product/s with customizations such as engraved sidewalls etc., are not eligible for refunds or exchanges unless they are damaged or defective at time of delivery.
- Promotional or discounted Product/s may have different refund or exchange policies. Please refer to the specific terms and conditions of the promotion or discount for details.
Contact Us:
Customer has to adhere Policy, failing which shall not be entitle for getting benefit under this Policy. Company Policy may be subject to change without prior notice. We recommend reviewing Policy periodically to stay updated.
For more information about policy or for your valuable feedback. Please contact us customer care toll free number 91 8655818999 or write us at info@reisemoto.com