The replacement item must be of equal or higher value than the original product; no refund is given if you choose a lower-value item.

The discount amount is calculated based on the original purchase value of the crashed riding gear.

Claims are usually reviewed within a reasonable working timeframe (for example, 7–10 working days), and you will be notified by email once processed.

No. This is a goodwill crash replacement benefit separate from the standard warranty, which covers manufacturing defects and not crash damage.

Reise may request you to hand over the damaged product for inspection or safe disposal after your claim is approved; detailed instructions will be shared in your approval email.

The discount is typically valid on the same or most similar Reise product category and may exclude limited editions or collaborations, subject to availability.