Reise Crash Replacement Program
At Reise, we design gear to protect you when it matters the most. If your product has been involved in a crash, we want to help you get back on the road quickly and safely. The Crash Replacement Program ensures you receive a special replacement offer whenever your gear takes the impact for you.
Why This Program Exists?
Motorcycle gear is engineered to absorb impact — but once it does, it should be replaced. This program guarantees you never ride with compromised gear while enjoying a discounted replacement option.
Critical Indicators
- Crash Impact Damage
Protective integrity compromised due to an accident - Armour/Protection Breakage
Cracked, broken or deformed armour zones. - Abrasion and Tearing
Severe abrasion, torn seams, damaged surfaces caused by crash slide. - Structural Damage
Shell cracks visor damage, stitching failure or deformation rendering the gear unsafe.
Apply in 3 easy steps
Fill the form
Submit the crash replacement request with your details and incident summary. Upload pics of your crashed riding gear and purchase bill.
Validation Process
Our expert team will review your request, and respond within 48 hours.
Purchase
Once reviewed and approved, you will be issued a coupon code that can be used to purchase a set of new Reise riding gear.
Frequently Asked Questions
Does the replacement item need to match the original product value?
The replacement item must be of equal or higher value than the original product; no refund is given if you choose a lower-value item.
How is the crash replacement discount calculated?
The discount amount is calculated based on the original purchase value of the crashed riding gear.
How long does approval take?
Claims are usually reviewed within a reasonable working timeframe (for example, 7–10 working days), and you will be notified by email once processed.
Is this a warranty?
No. This is a goodwill crash replacement benefit separate from the standard warranty, which covers manufacturing defects and not crash damage.
Do I need to send in my damaged gear?
Reise may request you to hand over the damaged product for inspection or safe disposal after your claim is approved; detailed instructions will be shared in your approval email.
Can I choose any product as a replacement?
The discount is typically valid on the same or most similar Reise product category and may exclude limited editions or collaborations, subject to availability.