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Order retutn & refund policy

At Reise Moto, we are dedicated to offering premium Products and excellent service to our customers. Please read the following information about our refund policy before placing an order for Product/s on our website. 

Return of Product/s:

  • You can return tyres/Accessories within 48 hours of receiving them if they are damaged or defective.
  • You must contact Reise Moto's customer service team to initiate a Complaint for return of tyres/Accessories and refund.  

Contact our customer care toll free number at on toll free 1800-8890-14 or write to us at orders@reisemoto.com 

  • You will be provided with a complaint number and instructions on how to return the tyres/Accessories.
  • Tyres/Accessories must be returned in their original and unused condition, with all original packaging and documentation.
  • Tyres/Accessories will be picked up within 15 days from the address they were dispatched.
  • You are responsible for the cost of shipping the tyres/Accessories back to Reise Moto except tyres/Accessories which are/is received in damage condition.

Product/Refund Eligibility:

  • 100% refunds are only applicable for:
    • Orders that are cancelled before shipment.(Actual Payment gateway charges will be borned by the customer)
  • Products that are returned in their original, unused condition.
  • Refunds will not be issued for:
    • Products that have been used, installed, or damaged after delivery.

Upon receipt of returned Tyres/Accessories and subject to verification of condition of Tyres/Accessories and report, Company will process a refund as per Policy within 7-10 days to the original payment method used for purchase.

Reise moto will charge following cost for Return of Tyres/Accessories:

  • The actual cost of shipping the items back to our designated warehouse.
  • A 10% Restocking Fees
  • A 2% Payment Gateway Charges

If the return is due to a Reise Moto error, Reise moto/Company  will pay the return shipping/dispatching costs.

Exchange:

  1. If you wish to exchange your Product/s for a different size, brand, or model, please contact our customer service team at 1800-8890-14 or write to us at orders@reisemoto.com
  2. Exchange requests are subject to availability and may be subject to additional charges or fees.
  3. The return process outlined above must be followed for any exchanged Product/s.

Exceptions:

  1. Custom or special order Product/s, including Product/s with customizations such as engraved sidewalls etc., are not eligible for refunds or exchanges unless they are damaged or defective at time of delivery.
  2. Promotional or discounted Product/s may have different refund or exchange policies. Please refer to the specific terms and conditions of the promotion or discount for details.

Contact Us:

Customer has to adhere Policy, failing which shall not be entitle for getting benefit under this Policy.   Company Policy may be subject to change without prior notice.  We recommend reviewing Policy periodically to stay updated.

For more information about policy or for your valuable feedback.  Please contact us customer care toll free number 1800-8890-14 or write us at orders@reisemoto.com